I'm an irrational consumer--I admit it. There's no fairness in the following story and I'll say up front that Men's Warehouse (MW) really didn't do anything other than follow its policies, but that it was enough for me to do what I did.
I got married recently. The wife wanted the wedding party to have gray suits because it was an August wedding. If it were black tuxes, I would have bought mine, but for the gray, I decided renting was the way to go because odds are I will never wear a grey tux again. MW is convenient because they have so many locations that are linked on the Web, and so a wedding party spread out across the country can easily coordinate. We got the Vera Wangs. The price was reasonable and the suits were clean and in excellent condition. They got the sizes right. Great! All went well. However, they have a policy about bringing the suits back late, and they charge $20 per day.
I can see the necessity of a late charge. They need to get the suits back in a reasonable amount of time to inspect, clean, and ship them to their next event. Can't have them coming back two, three days--a week later. I respect that. This however did not stop me from getting really upset at being charged the $20 when I brought the suit back on Sunday instead of Saturday. I signed the agreement and knew the rules, but I was still irrationally angry over this. I pondered why as I left the store in a huff. After all, contracts are the cornerstone of a modern society. We have them with our cell phone carriers, our cable companies, the people we hire to watch our children. A deal is a deal, right?